1. 7-Day Money-Back Guarantee
If you are not satisfied with your purchase and have not accessed any exam content, you may request a full refund within 7 days of your purchase date. No questions asked.
2. Eligibility
To be eligible for a refund, the following conditions must be met:
- —Request is submitted within 7 days of purchase
- —No exam sessions have been started under the subscription
- —No AI credits have been used
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- —Exam content has been accessed or AI credits have been used
- —Request is made after the 7-day window
- —Account has been suspended due to a Terms of Service violation
- —Partial refunds for unused subscription time are not available
4. How to Request a Refund
Email [email protected] with the subject line "Refund Request" and include your registered email address and order reference. We will process eligible refunds within 5–10 business days.
5. Processing Time
Approved refunds will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Contact
For refund-related questions, contact us at [email protected].