Policies

2. Description of Service

EXAMSME provides AI-assisted practice exam content and study tools for IT certification preparation. We do not guarantee that use of the Platform will result in passing any official certification exam.

3. Intellectual Property

All content on the Platform — including questions, explanations, and AI-generated materials — is original and owned by EXAMSME. You may not copy, reproduce, distribute, or resell any content without prior written consent.

EXAMSME content is not affiliated with, endorsed by, or sourced from any official certification body (CompTIA, ISACA, AWS, Microsoft, Google, etc.).

4. Permitted Use

Your account and subscription are for personal use only. You may not:

• —Share your account credentials with others
• —Reproduce or redistribute exam content
• —Use automated tools to scrape or extract content
• —Resell or sublicense access to the Platform

5. Subscriptions and Payments

Subscriptions are billed at the start of each billing period. You may cancel at any time via your account settings. Cancellation takes effect at the end of the current billing period — no partial refunds for unused time.

If you have not accessed any exam content, you may request a full refund within 7 days of purchase.

6. AI-Generated Content

Some content on the Platform is generated or verified with the assistance of AI tools. While we review content for accuracy, we cannot guarantee that all information is error-free. Use the Platform as a study supplement, not as a sole source of truth.

7. Disclaimer of Warranties

The Platform is provided "as is" without warranties of any kind, express or implied. We do not warrant uninterrupted access or that the Platform will be free from errors.

8. Limitation of Liability

To the maximum extent permitted by law, EXAMSME shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Platform after changes constitutes your acceptance of the new Terms. We will notify users of material changes via email or in-platform notice.

10. Contact

For questions about these Terms, contact us at [email protected]

2. How We Use Your Information

We use your information to:

• —Provide and maintain your account and subscription
• —Personalize your study experience and AI recommendations
• —Send transactional emails (receipts, password resets, policy updates)
• —Improve our content and platform performance

3. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (payment processors, email services, hosting) strictly to operate the Platform. All third parties are contractually obligated to protect your data.

4. Cookies

We use cookies to maintain your session and analyze Platform usage. You may disable cookies in your browser settings, though some features may not function correctly.

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at [email protected].

6. Security

We use industry-standard encryption and security practices to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• —Access or export your personal data
• —Correct inaccurate data
• —Request deletion of your data
• —Opt out of marketing communications

To exercise these rights, contact [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-platform notice.

2. Eligibility

To be eligible for a refund, the following conditions must be met:

• —Request is submitted within 7 days of purchase
• —No exam sessions have been started under the subscription
• —No AI credits have been used

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• —Exam content has been accessed or AI credits have been used
• —Request is made after the 7-day window
• —Account has been suspended due to a Terms of Service violation
• —Partial refunds for unused subscription time are not available

4. How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include your registered email address and order reference. We will process eligible refunds within 5–10 business days.

5. Processing Time

Approved refunds will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Contact

For refund-related questions, contact us at [email protected].